The ROI of a Human Centered Organization:
Putting People At The Center of Your Innovation Equation



A recent McKinsey study showed that despite the immense investments made in innovation programs over the past decade, a resounding 94% of CEOs are still not satisfied with the outcomes of their innovation programs. And after 10 years of working with dozens of Fortune 500 companies, we’ve seen first-hand that what is actually blocking most organizations from sustainable growth is not fully activating their most important, most expensive, and certainly most complex asset: their people.

But creating an organizational culture and operating model that is optimized for people-first innovation – from employees to customers to community stakeholders – requires levels of vulnerability and transparency that only the bravest leaders are willing to commit to (we’re looking at you!)

In this workshop, we will get specific about how you can make the case for the ROI of culture and shift it from a ‘soft’ conversation to a strategic imperative in your organization. You’ll leave with tips on how to build empathy with the people in your organization’s ecosystem and how to link their motivations to your business metrics. We’ll also share practices for adjusting your leadership style, org design, and culture in specific ways to better allow your people to show up and unlock measurable innovation.

As experiential learning experts, we’ll offer a dynamic, interactive session that
leaves participants with these concrete take-aways:

  • A framework breaking down the Five Pillars of a Human Centered Organization that are required for an organization to truly achieve sustained innovation, from the inside out.
  • A tactical set of behaviors, tools, and stories to help onboard leaders and stakeholders in your organization to new ways of thinking about people initiatives.
  • The chance to rethink your own team design or strategy in a way that integrates a people first approach with a clear business case.

Facilitator Bio:

Erin Joan Lamberty is the Director of Strategy and Culture Change at the Design Gym. She is a creative rebel who guides teams in challenging the status quo — she never wants to hear you say, “but that’s the way we’ve always done it!” She has led innovation and culture change programs for Instagram, Cisco, LinkedIn, Burton Snowboards, Heineken, and The Aspen Institute.

As a versatile facilitator, Erin has guided executive teams, led 250+ person workshops, coached product teams remotely, and has designed breakout experiences at TED conferences. Erin whole-heartedly believes in personal iteration and infuses her experiences as a punk rock guitarist, a meditation teacher, a yoga studio owner, and a newlywed into her approach as a strategist.

Andy Hagerman is the co-founder and CEO at the Design Gym. He is a creative entrepreneur hell-bent on bringing a sense of humanity back to the workplace. As the Co-Founder and CEO of the NYC-based consultancy, The Design Gym, Andy has worked inside some of the world’s most dynamic organizations to help them shift to a more empathic, creative and collaborative way of working.

These include brands such as Capital One, Instagram, Marriott, Kiehl’s, Kellogg’s, Etsy, Rockefeller Foundation, the NYC Department of Education, MetLife, Porsche and more. Before founding The Design
Gym, he spent years honing his research and strategy skills at Jump Associates, one of the world’s leading innovation consultancies. Andy has guest lectured at NYU, Columbia University and Parsons, and has led workshops at the TED, TEDMED, and 99U conferences.